Returns + Exchanges

Returns & Exchanges

Little Gatherer wants you to be happy with your purchase!

If, for any reason, an item is not what you expected, is the wrong colour or size, or you are unhappy with it in any way, we can offer you either a store credit or a refund (excluding shipping costs), depending on the circumstances of your purchase.

Returns/Exchanges

For full-priced items, we offer a full refund or store credit — whatever suits you best. For items purchased on sale (excluding FINAL SALE items), we offer store credit only.

Returns can be made within 14 days of receiving your order (or 7 days for sale items).

We do not accept online exchanges. If an item does not suit or is the wrong size and you wish to exchange it, we recommend purchasing the new item first to secure it, then returning the original item for a refund. Sale items will be issued a store credit.

To be eligible for a return:

• All tags and packaging must be attached and intact, including shoeboxes.
• All items must be in their original, unworn condition.
• We cannot accept returns on underwear, swimwear, earrings or skincare for hygiene and health and safety reasons.

Returns and exchanges received outside the above timeframes will not be accepted.

For all returns, except where the item is faulty, you will be required to arrange and cover the cost of returning the products to us. Please pack your items carefully so that the product and original packaging are not damaged in transit. We highly recommend using a tracked courier service, as Little Gatherer does not take responsibility for packages while they are in transit back to us.

Returning Sale Items

Please choose carefully, as we do not offer refunds on sale items. Sale items may be returned for a store credit within 7 days of receiving your order.

We do not accept online exchanges. If an item does not suit or is the wrong size and you wish to exchange it, we recommend purchasing the new item first to secure it, then returning the original item. A store credit will be issued for the returned sale item.

Items reduced with FINAL SALE are final and cannot be returned.

Damaged or Faulty Items

If you believe your item is damaged or faulty, please contact us via email at info@littlegatherer.com with proof of purchase and photos showing the fault.

We can usually make an initial assessment from photographs; however, in some instances, we may need to arrange for the item to be returned for further assessment.

If we believe the item has a manufacturing defect, we may need to contact our supplier. If our supplier is unable to repair or replace the item, we may be able to offer you a refund, provided they establish that there is indeed a manufacturing fault with the item.

If the supplier determines that the item is not faulty, we will need to return the item to you at your cost.

If an item has been damaged or lost in transit, we will endeavour to replace or refund the item once the courier company has completed its investigation and claims process. We will keep you updated throughout this process.

Please ensure you have proof of purchase and have followed all relevant care instructions.

Exclusions Apply

• We cannot accept returns on underwear, swimwear, earrings or skincare for hygiene and health and safety reasons.
• Items reduced with FINAL SALE are final and cannot be returned.
• All returns are subject to the terms outlined in this policy and applicable consumer law.

How Do I Return My Items?

Please pack your items carefully so that the product and original packaging are not damaged in transit. We highly recommend using a tracked courier service, as Little Gatherer does not take responsibility for packages while they are in transit back to us.

Please ensure you have printed and completed the online Returns Form, which you can download here. This must be included with your returned items.

Return to:
Little Gatherer
Returns
17 Keshvara Road
Beachlands, Auckland 2018

We’re Here to Help!

If you have any questions about your return, please get in touch with our friendly customer service team.

Our customer service team is available Monday–Friday, 9am–2:30pm.

Email: info@littlegatherer.com

If you have any more questions about your return, please get in touch with our friendly customer service team. They are available Monday-Friday 9am-2.30pm. Email: info@littlegatherer.com